CABLE PRIVACY ACT STATEMENT
The Cable Privacy Act
As a Customer receiving services provided by Harlan Community Television, Inc. d/b/a Harlan Online Internet Service, you are entitled under federal law to this statement about our collection, use and disclosure of certain information that we learn about you.
Business Records - Information Collected/Nature of Use
So that we may provide reliable, high-quality service and maintain adequate records, we keep regular business records that contain your name, address, telephone numbers, other relevant billing information and other personally identifiable information. Such records include billing, payment, deposit, complaint and service information and other information you have furnished to us, such as equipment specifications and the service options you have chosen. We may also collect and maintain information about you that enables us to provide to a more personalized online experience, such as your locale and preferences you indicate with respect to service options. By indicating your agreement to this Agreement, you consent to our collection of this information.
We use the above-described information to sell, maintain, disconnect and reconnect services; to make sure that you are being billed properly for the services you receive; and to maintain financial accounting, tax, service and property records, including records required by the terms of any local franchise applicable to the Service. With certain information we collect and maintain, like your locale, we can deliver to you area appropriate weather, sports or news information.
Confidentiality Of Business Records - Disclosure - Nature/Frequency/Purpose
We consider information we keep to be confidential. We may collect personally identifiable information from you and disclose it to a third party if disclosure is necessary to render data services and other services we provide to you pursuant to this Agreement and related business activities. In that regard, we may make your records available routinely to our employees, agents and contractors to install, market, provide and audit services provided pursuant to this Agreement; to an independent billing house to send bills; to a mailing service to send information that complements the Service; to programmers and outside auditors to check our records; to attorneys and accountants as necessary to render service to us; to potential purchasers of our business in connection with a potential sale of that business; to local franchise authorities to demonstrate compliance with any applicable local franchise terms; to collection services if required to collect past due bills; and to one or more other third parties if necessary to render a service to you or to conduct a legitimate business activity related to such service. The frequency of disclosure varies according to business needs. We also may electronically test the system from time to time to determine whether you are being billed properly for the services you are receiving. We will take reasonable precautions to prevent unauthorized access to the information. Furthermore, we may disclose your name and address for mailing lists and other purposes permitted by law, and that and other information pursuant to a court order as discussed above.
Mailing Lists And Removal
Unless you expressly object in writing, we also may, from time to time, disclose your name and address for mailing lists and other purposes permitted by law. We will not disclose the extent of use of a particular service or the nature of any transaction you may make over the cable system, but we may disclose that you are among those who subscribe to a particular service. If you wish to remove your name from such lists or limit the use of your name at any time, please so advise us by sending a written directive to that effect to us at:
Harlan Community Television, Inc., 124 South First Street, Harlan, KY 40831, by certified mail, return receipt requested. This directive should specify your name, address, service account number and the specific action(s) which you wish us to take on your behalf. Within a reasonable time after receipt of such directive, we shall remove your name from such lists or limit the use of your name, according to your request.
Retention Of Records - Maintenance Period
We will maintain information about you as long as we provide service to you and for a longer time if we deem it necessary (in our sole discretion) for our business purposes. When we decide that information is no longer necessary for our purposes, we may periodically destroy the information unless there is a legitimate request or order to inspect the information still outstanding.
You have the right to inspect our records that contain information about you and to correct any errors. If you wish to inspect such records, please contact us at (606)
573-2945 or firstname.lastname@example.org to set up an appointment during regular business hours at our offices. Your inspection of records is limited to records containing information about you; you are not entitled to inspect records containing information about other Customers, and you are not entitled to access our billing system.
Rights and Limitations
Federal law regulates the collection, use and disclosure of certain information. We are permitted by law to collect personally identifiable information about you only to the extent necessary to conduct our business or with respect to which we have received your prior written or electronic consent. In addition, the law allows us to disclose your name and address to other service or product providers unless you request us not to disclose such information. If you do not wish to have your name and address(es) disclosed in this manner, or if you wish to limit the circumstances in which we may disclose this information, please contact our office at the telephone number or e-mail address provided under "Inspection Rights" above.
We are also permitted under the Federal Cable Communications Act (the "FCC Act") to disclose information about you pursuant to a court order obtained in accordance with the FCC Act. If we are served with a court order requiring disclosure of personally identifiable information concerning a customer, we will notify the customer before we release any information. Under the FCC Act, the customer must be given an opportunity to contest the issuance of such an order. If you believe your rights under FCC Act have been violated, you may bring a private action in federal district court to remedy that violation.